Residents

Tenant Portal – Rent Payments & Maintenance Requests

Use the secure Rentec Direct tenant portal to make rent payments, review account information, and submit routine maintenance requests where these services are enabled for your tenancy.

Need help accessing your portal? If you haven’t received an invitation, contact MainStreet for assistance. If you forgot your password, use the recovery option on the Rentec Direct login page when available. Do not send passwords, banking details, or identification documents through our general contact form.

Reporting a maintenance issue

For routine issues, submit a request through the portal with a clear description, the affected area, and photos when available. Note when the problem began and whether it is getting worse. Follow the maintenance and emergency contact instructions in your lease.

Important: The website inquiry form is not an emergency reporting channel. If there is an immediate threat to life or safety, call 911 or the appropriate emergency service. For urgent property issues, use the emergency contact provided in your lease.

Questions about your lease

Your signed lease and applicable rules control payment deadlines, utilities, insurance, property care, pets, and other responsibilities. Contact MainStreet if you need clarification or help accessing your portal.

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